Customer Care Coordinator

The Customer Care Coordinator will be responsible for answering calls and addressing customer inquiries. They will work with multiple departments and entities to ensure that the customers’ needs are met as well as help to improve the overall customer experience.  **Location can be Temple or Atlanta, GA**

• Confer with customers by telephone to provide answers to general inquiries or questions regarding their project and/or order.
• Identify customer needs, research issues, resolve complaints, and provide solutions.
• Refer unresolved customer grievances to designated departments for further investigation; follow up to ensure resolution.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Recommend improvements for systems or processes to boost organizational efficiency that will help improve the customer experience.
• Work cohesively with various departments and sister companies to ensure that the customers’ needs/questions are being answered in a timely manner.
• Work with the team and/or other departments to identify ways to improve the overall customer experience.
• Proactively connect with customers throughout their project lifecycle to help identify pain points and areas that need improvement.
• Navigating multiple resources and applications (CRM, Sage, etc.) to research and find answers to inquiries.
• Keep records of customer interactions, recording details of inquiries, complaints, comments, and actions taken.
• Other administrative duties as needed.

• High school degree required. Four-year college degree preferred.
• One to three years of previous work-related skill, knowledge, or experience.
• Strong communication and problem-solving skills
• Intermediate computer skills required; Outlook email, Word, Project, Excel
• Comfort with adapting and adjusting to multiple demands, shifting priorities, and rapid change.
• Strong time management and organizational skills (detail, goal, and quality oriented)
• Ability to multi-task and work in fast-paced environments.
• Highly collaborative mindset.
• Ability to communicate by telephone in a clear and professional manner required.

PHYSICAL DEMANDS:

• Regularly required to sit, stand, and walk.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.