Create and lead field service staff for the Facilitate Division to enable self-performing capabilities.
Responsibilities
Perform site visits to gather all pertinent information for proposals.
Service Janus and non-Janus products.
Maintain an in-depth knowledge of our complete line of products and services.
Lead/supervise, hire, develop, and train new service technicians.
Create detailed reports for the estimating department to include photos and detailed reports consistent with department requirements regarding standard and nonstandard conditions as they exist on the property.
Determine the scope of work based on analysis of the job site to pass to the estimating team.
Identify adverse situations that require specialized products or additional labor.
Prepare a site plan for the drafting team with all pertinent dimensions necessary.
Measure and report onsite conditions as they relate to the construction of Janus products.
Communicate with customers as requests develop, to get a true understanding of the conditions that exist and the customers’ expectations relative to the scope of work.
Follow up with customers to receive sign-offs.
Other duties as required
Qualifications
Bachelor’s degree preferred. Minimum of three years related experience.
Excellent computer skills required including Microsoft Office Suite (Outlook, Excel, Word, and Project, E Builder).
Advanced technical/mechanical and troubleshooting skills.
Valid Driver’s License Required
Previous management experience preferred.
Able to work independently and with a team.
PHYSICAL DEMANDS:
Regularly required to sit, stand, and walk around job site.
Occasionally required to climb ladders.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
