Configuration Assistant - Janus

Support users, integration, design, and implementation of Janus and Asta configurators and associated systems.

• Serve as the primary contact for support of issues and requests submitted by end users of both the Janus and Asta configurators.
• Monitor and address order errors via Queue Manager and the error log.
• Work with affected departments to resolve configurator special requests.
• Assist in product configurator development, including specifying, validating, and writing rules.
• Assist in creation of SOPs by learning and documenting designated processes.
• Perform various administrative tasks, such as creation and modification of accounts, salespeople and discount rules.
• Work with Inventory Control team and other affected departments on SAGE item creation, router creation, inventory creation, and item maintenance.
• Review and send out Publish Notes to users.
• Test configurator changes prior to them being pushed to the live environment.
• Work with team and users to continually gain feedback used to improve the configurator(s).
• Develop an in-depth understanding of day-to-day user processes to better serve and troubleshoot for end users.
• Train new employee users.
• Open and maintain all help tickets.
• Assist supervisor and co-workers as necessary.
• Keep work area neat and clean.
• Other duties as assigned.

• High school degree or equivalent required. College degree preferred.
• Two to three years previous work-related skill, knowledge, or experience.
• Advanced computer knowledge required; Microsoft Office Suite.

PHYSICAL DEMANDS:

• Regularly required to sit, stand, and walk.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.