Accounts Receivable Specialist - Janus

Responsible for the daily overall accounts receivable management. Investigate delinquent receivables accounts by communicating via email, letters, and phone conversations with internal and external customers concerning status of invoice payments in a positive and cooperative manner.

• Reconcile customer accounts.
• Work closely with Sales, Billing and A/R to resolve invoice issues.
• Maintain/update customer files.
• Notify Management of Collection disputes and escalation items and provide management with a detailed status of aged receivables.
• Initiate credits/adjustments to customer accounts with correct accounting distribution.
• Negotiate promises to pay and payment plans for approval by Management.
• Advise customers of necessary actions and strategies for debt repayment.
• Organize and record information about financial status of clients and collection efforts.
• Document collection activities in Excel AR Aging report or ERP (as designated).
• Reprint invoices and reports for customers.
• Provide client support and handle any issues that may arise through resolution to deliver an excellent customer experience.
• Communicate with the team about the activity of daily operations.
• Develop/maintain good rapport with customers and internal business owners.
• Manage account suspension for non-payment.
• Identify invoices for bad debt write-off and/or reserve.
• Identify invoices for third party collection actions.
• Daily, weekly and month end reporting for billing, aging status/open credit memo listing (Aging Clean-Up).
• Performs other related duties or projects as assigned/required
• Other duties as assigned

• Bachelor’s degree in Accounting/Finance/Business Administration preferred or equivalent.
• Minimum 3+ years of collections and A/R experience in a high-volume corporate accounting environment.
• Experience in handling 200-300+ customers.
• Intermediate to advanced skills in Microsoft Office products with an emphasis in Excel.
• Work with minimal supervision, using independent discretion and judgment. 

PHYSICAL DEMANDS:

• Regularly required to sit, stand, and walk
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position