The Lien Administrator role will be primarily responsible for the oversight of the lien process for all Janus projects.
Responsibilities
Identify, develop, and implement process improvements to align with business evolution.
Ownership of day-to-day management of the Lien process to ensure all Janus lien rights are fully protected.
Staying abreast of industry standards for the Construction Lien process and understanding of specific state and local rules and regulations.
Assist in the determination risk related to our Lien process across various business models and recommend developments or revisions of processes to address the differences in an efficient scalable manner.
Analyze open items on customers with balance due accounts for impact on risk management and initiate Collection activities as appropriate.
Participate in the discussions, testing, and implementation of any new system integrations, system transitions, or enhancements.
Foster an environment of high customer service by engaging in a proactive customer contact (internal or external) approach through increased phone calls and e-mails to discuss customer needs, project information, and the urgency of all lien requests received.
Other duties as assigned.
Qualifications
Associate's degree plus 5-7 years of experience in Accounts Receivable, Construction Billing, or Finance.
Strong people skills with a service mindset.
Excellent verbal and written communication skills.
Competent multi-tasker, with the ability to act quickly and make decisions in a changing environment.
Adept at building relationships and working with cross-functional teams.
Comfortable navigating ERP and CRM systems.
Proficient in Microsoft Office Suite.
Highly organized.
Skilled problem-solver.
PHYSICAL DEMANDS:
Regularly required to sit, stand, and walk.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
