Account Manager - R3 Sales Support - Janus

The Account Manager – R3 Sales Support plays a pivotal role in driving revenue growth and enhancing customer engagement. This individual partners closely with the R3 Sales Representative to identify and pursue new business opportunities, support cold calling efforts, and provide high-touch service to existing and prospective customers. The Account Manager ensures seamless coordination between sales, operations, and customer service teams to deliver exceptional experiences and foster long-term client relationships. This role requires a proactive, results-driven professional with strong communication and organizational skills.

• Collaborate with the R3 Sales Representative to identify and engage potential customers through strategic cold calling and outreach campaigns.
• Support the R3 Sales team in managing customer accounts, ensuring timely follow-ups, accurate documentation, and consistent communication.
• Assist in developing and executing revenue growth strategies across assigned accounts.
• Provide responsive and personalized support to customers, addressing inquiries, resolving issues, and ensuring satisfaction throughout the sales cycle.
• Coordinate with internal teams (Sales, Marketing, Project Management, and Estimating) to ensure smooth project execution and customer onboarding.
• Maintain detailed and accurate records in Dynamics 365 to ensure full visibility into account status and activity.
• Monitor account performance metrics and provide regular updates and insights to leadership and the R3 Sales team.
• Compile review data and provide supplemental insights to support strategic decision-making.
• Recommend strategic actions to drive revenue growth and customer retention.
• Leverage resources and expertise from other business units to enhance customer solutions.
• Upsell additional brands and products with full training and product knowledge.
• Contribute to the development of sales materials, proposals, and presentations tailored to customer needs.
• Participate in team meetings and strategy sessions to align on goals, share feedback, and continuously improve processes.
• Other administrative duties as required.

• High school diploma required; bachelor’s degree preferred.
• 1–3 years of relevant experience in sales, account management, or customer service.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Project).
• Working knowledge of service-related terminology preferred.
• Experience with CRM systems, preferably Dynamics 365.
• Strong time management and organizational skills.
• Ability to adapt to shifting priorities and work in a fast-paced environment.
• Excellent interpersonal and communication skills with a customer-centric approach.
• Analytical mindset with the ability to interpret data and identify growth opportunities.
• Self-motivated and capable of working independently and collaboratively.
• Creative problem-solving skills and a proactive attitude.

PHYSICAL DEMANDS:

• Regularly required to sit, stand, and walk.
• Occasional travel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.