Assist customer with service before and after the sale. Communicate issues with manufacturing to make sure orders are made and shipped in a timely manner.
Responsibilities
Give verbal and written quotes to customers by phone and email.
Enter signed quotes into M2M system as sales orders.
Distribute copies of sales orders to accounting and manufacturing.
Track progress of parts and work with other departments to ensure parts are being manufactured and shipped in a timely manner.
Assist walk-in customers with their questions.
Schedule customers for pickups and delivered product.
Contact customers when the product is ready.
Set up customers in M2M.
Assist customers when they come to pick up their parts.
Create travelers for ordered parts in M2M.
Ensure CRM software is up to date.
Other duties as assigned.
Qualifications
One to three years of previous work-related skill, knowledge, or experience.
Intermediate computer skills required; Microsoft Office.
Able to communicate clearly and professionally in writing, on the telephone and in person.
PHYSICAL DEMANDS:
Regularly required to sit, stand, and walk.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
